Attribution

Three top retailers share their marketing attribution stories

Marketers continue to be ambitious with creative digital campaigns and cross-device usability as new technologies emerge, but many still don’t truly understand which channels are actually working.

Attribution may not be the most exciting subject, but measuring the success of your marketing channels should play an integral role in your marketing strategy.

Don’t take my word for it – top brands successfully riding the omnichannel wave are proving that it works.

Social ROI: how to measure the value of social media

Marketers are investing more in social media yet many are struggling to effectively measure the business value of their activity.

The volume and real-time nature of social media metrics, as well as the multitude of analytics tools available, is overwhelming and can make social media simultaneously the most measurable channel and the one that is most difficult to measure.

Do companies understand the customer journey?

Understanding the customer journey is becoming increasingly complex as the number of digital and offline touchpoints proliferate.

However it’s important to try and create an accurate map of how customers are interacting with a brand in order to optimise marketing channels and campaigns.

But to what extent are brands able to properly understand the customer journey?

KLM: We make €25m per year from social media

When trying to improve your digital marketing skills it’s advisable to learn from the best in the business.

In social media that means taking a lesson from KLM, an airline that can achieves €25m in social sales each year.

At Econsultancy’s Festival of Marketing today KLM’s social media manager Karlijn Vogel-Meijer gave an insight into the company’s strategy, which is built around a laser focus on the customer experience.

The talk kicked off with a reminder of a very important rule for social marketers: you’re a guest at someone else’s party.

Q&A: Jared Field on PPC strategy at REISS

It’s pleasing to have so many upper case letters in a headline.

I sent some questions to Jared Field, PPC specialist at high street fashion retailer, REISS.

It’s an interesting time for the retailer, with increased numbers of stores and successful expansion into the USA.

Here’s what Jared had to say about life on the PPC shop floor.